One of Starbucks largest UK Licensees, 23.5 Degrees, with 86 stores and 1,800 partners, selects elementsuite’s leading edge HR software. With a unique reputation for delivering intuitive, mobile-first employee self-service, elementsuite has been selected to simplify the HR and workforce management complexities within a Starbucks franchise.
Delivering exceptional and efficient customer service is paramount for 23.5 Degrees, which means more efficiently joining up HR processes with schedules to get the right partners (staff) in the right place at the right time. With the deployment of elementsuite HR software, all partners are able to access rotas, request shift swaps, share availability access their payslips, and update their absences and personal records. The partner experience is intuitive, natural and branded to 23.5 Degrees.
“We are just as passionate about our partner experience as we are about our customers” says Barry Mulholland, COO at 23.5 Degrees. “We need to intimately manage the scheduling of our partners to align with the different revenue streams we have in this age, from Drive Thru, Café, Mobile Order & Pay & Delivery. This system will allow us to continue to deliver exceptional customer service, ensuring we meet the demands of an ever-changing business across all of our 86 stores. This, along with our aggressive growth trajectory, with us on track to open 30 new stores every year, further meant that we needed a solution that will scale and adapt to our changing needs.”
“Our challenge was to find an HR solution that meets the business needs right now and allows us to scale up our growth plans based upon our franchise model. elementsuite’s full employee life-cycle solution will save us valuable time, and remove our work-around processes. We’ve found an end-to-end solution with elementsuite that enables us to schedule staff across multiple locations to meet demand easily, give them access 24/7 and that’s personalised and engaging too. We’ve not seen another HR software provider who can bring all these elements together in such a neat package that we know our staff will love.” says Barry.
“We’re thrilled to have been selected by 23.5 Degrees. We’ve worked hard to deliver an innovative solution that simplifies the complexities associated with a multi-location, shift based, franchise business.” Says Steve Elcock, CEO at elementsuite. “Our agile software, is nimble and can quickly adapt to the changing business needs within a complex franchise organisation, alongside providing assurances for legislative updates such as control of minimum wage. Our clients continually benefit from the innovative updates we make, based upon our flexible platform and engaging user experience – which is how we can deliver a future-proof solution in partnership with 23.5 Degrees.”
elementsuite is a disruptive, single platform cloud-based SaaS HR software solution that’s agile, flexible and moulds seamlessly to a client’s DNA. Mobile-first innovation is designed for employee experience covering the entire employee life cycle from hire to retire. ONE intuitive HR software solution to attract, manage and optimise your talent that simplifies complex HR processes.
Clients can future-proof their HR systems as they benefit from continual updates and enhancements. A complete suite of HR features can be tailored to business needs and complex organisational structures. Everything is delivered in client branding, so employees know they are home.
A unique implementation methodology is transparent, removing cost and protracted implementation processes. Implementation can be delivered in weeks and months, not years, enabling customers to benefit faster.
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About 23.5 Degrees
23.5 Degrees is Starbucks first UK franchised business partner. The first store was opened in February 2013. Now there are 86 stores (44 of which are drive through) and over 1,800 partners across the UK. 23.5 Degrees have ambitious plans for growth, with another 30 stores in the opening pipeline over the next year.
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