Optimised workforce management for hospitality operators | elementsuite
Click Here

Optimised workforce management for hospitality operators

The hospitality sector has become more challenging over the past few years – a period of market growth and aggressive roll-outs of chains created fierce competition, but more recently, customers are feeling the pinch with real incomes squeezed, and cost pressures increasing due to the National Living Wage and devaluation of sterling.

Today, most operators have robust financial controls in place, enabling tight control on wages, flexing labour up or down in line with sales. However, squeezing wages further risks taking labour out in the wrong places as operators struggle to see where productivity gains can be made. Workforce Management systems that incorporate ‘shape of day’ are required to pinpoint areas of over and under staffing, enable staff availability and shift patterns to be better matched over time.

Some businesses have invested in first generation of Workforce Management systems, but these are expensive and increasingly dated – underlying technology has been masked by a modern user experience (with limited digital capabilities). More recently, an explosion of new entrants into the market with mobile solutions are enabling basic scheduling that is easier for managers and lets employees request shift swaps and view timecards. The downside is that these new entrants struggle to integrate their solutions with HR/Payroll providers and they lack the hidden intelligence in their software to enable workforce management optimisation over time. In short, whilst incremental productivity gains are possible, the hospitality industry is struggling to achieve the year on year improvements required.

Productivity is hugely challenging, as it requires changes to the way people work either through reducing total hours and/or moving to more flexible shift patterns. A focus on ‘getting the basics right’ is the foundation – it simply isn’t worth considering ‘optimisation’ if schedules are not being published on time or hours are not being captured accurately each and every day. Fortunately, the best Workforce Management systems make this easy, providing mobile solutions with actionable information on correct use and behaviours. Shift changes and approving timecards are managed ‘on the go’.


For more information on elementsuite visit www.elementsuite.com

Setting the Table for Hospitality Growth in 2024

Setting the table for hospitality growth in 2024

Get insights on hospitality in 2024 with this article's discussion of employee turnover, seasonal staffing, compliance, and more.

Learn more
12 HR digital transformations that you need to be aware of

12 HR digital transformations that you need to be aware of

Explore the 12 key examples of digital transformation in HR to enhance efficiency, decision-making, and employee experience. Discover how technologies such as AI, cloud solutions, and Robotic Process Automation (RPA) are shaping the future of HR operations.

Learn more
Top 8 HR-in-retail insights for 2024

Top 8 HR-in-retail insights for 2024

Discover valuable insights and lessons for HR in the ever-changing retail landscape of 2024. Explore key strategies for employee retention, complaint handling, change management, and more.

Learn more

Nothing beats the experience of seeing elementsuite in action. It’s flexible, scalable and easy to use by everyone.

Whether you’re in HR, Finance, IT or Ops, experience your new world of work first-hand.

Book a demo